At MYPROS, Inc.
and mypros.com (collectively, “mypros.com”), we are dedicated to maintaining
and protecting your privacy. We know that you care how your information is
stored, used and shared. We appreciate your trust that we will store, use and
share your information carefully and sensibly. What follows is our Privacy
Policy (the “Policy”). By visiting mypros.com and using our website
(the “Site”) and services offered on our Site, you are accepting the practices
described in this Policy.
If you feel
that MYPROS.COM is not or has not abided by our posted Policy, please contact
us at firstname.lastname@example.org.
Any capitalized term
that is not defined in this Policy uses the same definition given to such
COLLECTION OF INFORMATION
Purpose. When you create a mypros.com account, you create a
password-protected, personal account. With this account, you can store your
personal information, post Reviews about contractors listed on our Site, post
questions and answers on our Q&A (question and answer) Page, read questions
and answers on our Q&A Page and contribute to the Ratings of the
contractors and repair services providers that are registered with the Site.
You can also use our services. To create an account, you will need to provide
your name and e-mail address. You will also need to create a password. Good
passwords contain letters and numbers and are not obvious. You can change your
password at any time by logging into your personal mypros.com account and
clicking on the “change password” button. If you have forgotten your password,
simply navigate to the “My Accounts” page, enter in your email address and
submit your request by clicking the button. Your password will then be emailed
to you shortly. If you need further assistance, please contact our Customer
Support Department at email@example.com.
Types. We gather information from our Site’s Users which
allows us to personalize and continually improve the total experience at mypros.com.
Here are the types of information we gather.
Supplied Information. In addition to your name, e-mail address and password
and other information that you provide upon registering for our Site, we will
also receive and store any other information you enter on our Site or give us
in any other way. Examples of information that we may collect include: contractors,
items, articles and posts searched for; mailing address; searching patterns;
any reviews or posts submitted to the Site; credit card information supplied,
if any; and any communications sent or provided to our Customer Support
Department. This list only provides examples and is not exclusive.
may provide you the ability to share certain information on our Site with
others (for example, a post on our Q&A (question and answer) page or a
helpful article regarding a home-improvement project). If we provide that
functionality, you will have to enter the e-mail address of the person to whom
you wish to send that information. We will send an invitation to that person,
so they can view the information you wanted to send to them. If that person
chooses to view the information you sent them on our Site, that person will
e-mail address to our mailing list.
to Refrain From Giving Information. You have right to refrain from giving
us certain information. However, if you do, you might not be able to take full
advantage of all of our Site’s features. We use the information that you
provide us to enhance the services we provide, such as responding to your
requests, customizing future browsing and searching experiences, and improving
our services, our Site and our communications with you.
Content. Our Site is designed so that you can interact with it and other Users.
For example, you may be able to comment on an article, a post on our Q&A
Page or an entry on our Blog. Any such content you input or upload to the Site
inputting any content on the Site, you assign all your rights in that content
When you access our Site, information is received and stored by us. The most
significant information is stored in the form of cookies, or small storage
files, which transmit your electronic identity to our Site or other websites
you return to our Site. We receive and store certain types of information
whenever you interact with us.
Communications: We often communicate with our Registered Members via
e-mail. By way of example, we may use e-mail to inform you that new content has
been uploaded; to make special offers available to you; or to describe new
features, services or other promotions. To help us make our e-mails more useful
and interesting, we often receive a confirmation when you open an e-mail from mypros.com,
if your computer supports such capabilities. As explained above, by using our Site,
and you also expressly consent to receive any and all e-mail communications
from us, whether such e-mails are considered “commercial” e-mails or “transactional
or relationship” e-mails, as those terms are used in the federal government’s
CAN-SPAM Act, 15 U.S.C. § 7701, et seq. You agree that this Privacy
Policy is a clear and conspicuous request for such express consent and that by
via e-mail, regardless of the type or name such messages may or may not be
given under Federal law or the laws of any other jurisdiction. We may also send
you information on carefully screened third parties whose products or services
may be of interest to you and you hereby consent to the same. If you do not
want to receive such e-mail or other mail from us, please contact us via the
form on the Contact Us page.
also use e-mail to provide service announcements concerning important
information about your Registered Member account and our services. Service
announcements contain important, often vital, information. Members cannot
unsubscribe to service announcements.
Examples of E-mail Communications.
Communications from Contractors. As explained above, and in
about contractors that you have used which are listed on our Site. By agreeing
contact you. We offer this as a service, so that, for example, if you are
unhappy with a contractor that you used, and who is listed on our Site, you can
tell others about your experience. Also, we offer this as a service to the contractors
who are listed on our Site, so that they can try to “make it right” if you are
unhappy. If a contractor whom you Review chooses to contact you, we only allow
them to do so through our Site. That is, such a contractor can only send you a
message by using the forms on our Site, and in doing so, we do not provide them
direct access to your email address (meaning that we do not provide them the
ability to see your email address on our Site), but their message to you will
be sent to your email address. Of course, such a contractor may contact you
“outside of” our Site, using whatever contact information you have provided
them directly. Obviously, we have no control over any contact (or, for that
matter, conduct) that transpires outside of our Site.
Third-Party Providers. Over time, we may have certain
agreements in place with various third parties that offer products and/or
services. Such Third Party Providers are not otherwise affiliated with
mypros.com and, as such, we do not offer any representations or warranties with
regards to the products or services they may offer. If you so chose, you may
elect to be contacted by a Third Party Provider regarding their product or
service offerings, but such Third Party Providers will only get your contact
information from us if you expressly agree to allow us to release it to them.
If you end up doing business with a Third Party Provider, we may be paid a
referral fee or commission by such Third Party Provider. In fact, we may be
paid a referral fee or a commission even if you do not do any business with
and Contests. Occasionally, we may request additional information from you
via surveys or contests. Your participation in these surveys and contests is
voluntary. If you choose to participate, we may collect the information you
provide in your response, together with the information described above in the
foregoing sections. This information is only used to improve our services and
our Site. Additionally, our surveys or contests may ask if you would like to
be contacted by certain Third Party Providers. If you express an interest in
having such contact, we may pass your contact information along to such Third
from Other Sources: From time to time, we receive information about you
from other sources and add it to your account information.
Location. We store the information you provide us on servers that are kept
in a secure location. These servers are physically protected and are also
protected with software designed to prevent unauthorized access. Our employees,
agents and partners are given access to the information stored on these servers
on a need-to-know basis.
More about Cookies
Cookies are alphanumeric identifiers that we transfer to your computer’s hard
drive through your web browser to enable our systems to recognize your browser
and to provide enhanced features such as accelerated browsing, customized and
personalized suggestions, personalized greetings and storage of items in your account
in between visits.
Choices. Most web browsers have the ability to accept cookies, reject
cookies, or to prompt the User before accepting them. The “help” portion of the
toolbar of your browser will tell you how to select the option that suits you
best. However, disabling the acceptance of cookies will prevent you from taking
full advantage of some of the best and most advanced features that our Site has
to offer. We recommend that you accept cookies; in other words, leave them “turned
Technologies. We may use other technologies, i.e. clear .gifs, pixel tags,
and/or scanning navigational data to collect anonymous information about you.
We do this so that we may provide better services to you and our Site’s other Users.
Examples of this anonymous information may include the web site you visited
before visiting mypros.com and various IP addresses or the areas of our Site
that you clicked on most frequently. We might also use information collected
from our Site, together with information you provide to us, so that we may
personally customize our service for you. For example, we might recommend
certain posts, comments, suggestions or articles on our Site, based on the
information we collect.
Support. Even though we make great efforts to offer great services,
sometimes we need the help of our other vendors and service providers. These vendors
with our design and marketing efforts. Examples include ad servers, outbound
e-mail vendors, affiliate vendors, search engine advertising agencies and web
analytics tools. We take great care in selecting our vendors and service
providers and we may even carefully instruct them not to collect personally
identifiable information or to share anonymous information with anyone other
than mypros.com. We may send you information regarding our vendors and service
providers. For more information regarding “opting out” of third-party service
Cookies, please visit www.networkadvertising.org or other related sites.
order to provide you with the services and information you request, we will
share personal information with our carefully screened vendors and service
providers. Other examples of our vendors and service providers include credit
card authorization companies, merchant account companies, merchandise manufacturers
and distributors, and shippers. Our vendors and service providers do not
store, retain or access the information you have provided to us except to
deliver our services to you.
might also share very general information about our Users as a group with vendors,
sponsors and other third parties. For example, we might provide a geographic or
age group break-down of our Users, or a compilation of your Reviews or the Ratings.
Consent to Receive E-mails. As explained above, by agreeing to this Policy,
you expressly consent to receive e-mail messages from us. By creating an
account, you are responding to mypros.com’s clear and conspicuous request for
your consent to receive e-mail messages from us.
SHARING OF INFORMATION
General. The information that we collect about our Users is
critical to our Site and our business. We respect and value this information,
and do not want to jeopardize the flow of information between our Users and the
Site. Therefore, we are not in the business of selling your personally
identifiable information to other sites or businesses. As explained above, there
are circumstances where we do share some User information. Examples of such
circumstances are outlined in this Policy.
About Our Vendors and Service Providers. We use our vendors and service
providers because of the size and complexity of our operations. Simply put, we
need to employ other companies and individuals to perform functions on our
behalf. Our vendors and service providers are often used to assist with
fulfilling requests, sending e-mail, removing repetitive information from
customer lists, analyzing data, providing marketing assistance, providing
search results and links (including paid listings and links), processing credit
card payments, and providing customer service. Our vendors and service providers
have access to only the personal information needed to perform their functions,
and may not use it for other purposes.
Transfers. To improve our Site, we may acquire goods, services and maybe
even other entities, particularly as we continue to develop our business. We
might sell or buy subsidiaries or business units. In such transactions,
customer information generally is one of the transferred business assets but
remains subject to the promises made in any pre-existing policy or privacy notice,
including this Policy, (unless, of course, the customer consents otherwise). In
the unlikely event that mypros.com sells substantially all of its assets,
customer information will be one of the transferred assets. Additionally, we
may transfer or share your User data, including your personally identifiable
information, with our affiliates.
of Mypros.com and Others. It is sometimes necessary to release
account and other personal information when we believe it is appropriate to
protect the rights, property, or safety of mypros.com, our Users, or others.
This includes exchanging information with legal authorities and governmental
agencies, and other companies and organizations for fraud protection and credit
risk reduction. Under no circumstances, however, does this include selling,
renting, sharing, or otherwise disclosing personally identifiable information
from Users for commercial purposes in violation of the commitments set forth in
Your Consent. Other than as set out above, you will receive a notice when
information about you might go to third parties, and you will have an
opportunity to choose not to share the information.
of Non-Personally Identifiable Information. As explained in our Terms of
Use, as a Registered Member, you may post a Review for contractors listed on
our Site which you have used. Over time, we may accumulate many Reviews, or
other comments, data or other information we collect. We may also use that
information, together with other information, to generate Ratings. We may
compile different types of such information, including Reviews and/or Ratings,
or portions thereof, and sell that information to third parties. However, in
doing so, the information we sell will be “anonymous,” that is, for example, if
one of your Reviews or comments is included in the complied information we
sell, we will not include your name with it or any other personally
Software Used. We use sophisticated software and hardware to
protect the information you provide to us. This software and hardware is
designed to protect your information while it is transmitted over the Internet
and while saved on our servers.
Signing Off. To prevent unauthorized access to sensitive
information, it is important that you to monitor those who have access to your
password and to your computer. Be sure to sign off when finished using a shared
USER ACCESS TO INFORMATION
When you access
your account, there is a variety of information that you will see. This is
designed to allow you to update any changed information and view the
information that you entered previously. This information is sensitive. However,
in order to have the best experience at our Site, it is necessary to both
protect this information and keep it current. Examples of the type of
information that can be accessed by signing into your account are on our Site.
USER CHOICES WITH REGARD TO ACCESS OF INFORMATION
General. You always have the right to refrain from providing
any information. However, by not giving us certain information, it may have an
impact on your use of our Site.
Prior Information. You can add or update certain information
on your account. When you update information, we may keep a copy of the prior
version for our records, for a limited time.
User Communication. If you do not want to receive e-mail or
other mail from us, please contact us via the form on the Contact Us page or
follow the steps outlined in our e-mail messages, which you will receive once
you become a mypros.com Registered Member, that explain how you can un-subscribe
to our e-mail list. Please know that you cannot waive the applicability of the Terms
of Use and other legal notices, such as this Policy, and if you elect not to
of our Site, and it is your responsibility to frequently review those policies
Cookie Choices. The Help portion of the toolbar on most
browsers will tell you how to prevent your browser from accepting new cookies,
how to have the browser notify you when you receive a new cookie, or how to
disable cookies altogether. However, affecting the acceptance of cookies means
that you may not be able to use important features of our Site.
Anonymous browsing. A large number of products may be
see what items that may be accessed anonymously. In addition, the Federal Trade
Commission provides useful information about online privacy on its website.
We do not offer
our services to or for children. If you are under 18, please do not register
with us or use our Site without the involvement of a parent or guardian. We do
not knowingly collect children’s information.
posted on our Site, including, without limitation, our limitations on damages,
releases, waivers, warranty disclaimers, indemnification provisions, and the application
of California law. If you have any concern about privacy at mypros.com, please
provide us a thorough description of your concern to customercare@
mypros.com, and we will try to resolve it.
Applicability. Unless stated otherwise, our current Policy
applies to all information that we have about you and your account. We stand
behind the promises we make, and have no plans to materially change our
policies and practices to make them less protective of User information
collected in the past without the consent of affected Users.
Changes and Notification. We might revise this Policy at any
time and have every right to do so pursuant to this section of the Policy. If
it is revised, the revised version will be posted on this Site and we will
change the “Last Updated” date at the bottom of this page accordingly. As
stated, it is your responsibility to review this Policy frequently, and we
request that you do so.
INFORMATION YOU GAVE US
General. Information is collected from you when, for example,
you: log-on, search, browse, post a Review or any other comment on the Site,
participate in a contest or questionnaire, or communicate with customer
Examples. By way of additional example, information may be
collected when a User comes to our Site, searches for certain information or
for a contractor, updates his or her information in his or her account
settings, calls or e-mails customer service, reads a post or Review,
participates in a discussion or chat, completes a questionnaire or a contest
entry form, provides employer information when opening a contractor account,
shares information with his or her acquaintances or mypros.com acquaintances,
or when such User employs other notification services.
Information that could be supplied. As a result of any of the
above actions, it is possible that you will supply us with your name, address,
and phone numbers; credit card information; names and e-mail addresses of
friends and other people; content of Reviews and e-mails to us; personal descriptions;
and financial information.
General. As discussed earlier, our systems collect
information that is sent over the Internet without your control.
Examples. Some examples of the information we collect and
analyze include the Internet protocol (IP) address used to connect your
computer to the Internet; login; e-mail addresses; passwords; computer and
connection information such as browser type and version, operating system, and
platform; browsing history, which we sometimes aggregate with similar
information from other Users to create features such as lists of popular
information and searches and search suggestions; the full Uniform Resource
Locator (URL) clickstream to, through, and from our Site, including date and
time; cookie number; information you read, view, comment on or search for and
the phone number you use to call our Customer Service Department.
Software Used. During some visits we may use certain software
tools to measure and collect session information, including page response
times, download errors, length of visits to certain pages, page interaction
information (such as scrolling, clicks, and “mouse-overs”), and methods used to
browse away from the page.
INFORMATION FROM OTHER SOURCES
General. Occasionally, we supplement the information that we
receive that has been outlined above with information from other sources and
companies. Examples of information we receive from other sources include
updated delivery and address information from our carriers or other third
parties, which we use to correct our records and deliver your next
communication more easily; account information, purchase or redemption
information, and page-view information from our Partners; search term and
search result information from some searches conducted through web search
features; search results and links, including paid listings (such as Sponsored
Links from Google or sponsored search results on our Site); and credit history
information from credit bureaus, which we use to help prevent and detect fraud
and to offer certain credit or financial services to some Users.
INFORMATION YOU CAN ACCESS
General. Information collection and processing is designed to
better assist you in using our Site.
Examples. Some of the information that we collect and process
can be accessed by you. Examples of information you can access easily at mypros.com
include up-to-date information regarding recent Reviews; personally
identifiable information which includes name, e-mail, password and
At some point,
we might merge with another company or we might be acquired by another company.
If so, such other company will use your personal information in accordance with
this Policy, and, as an acquiring company or merging company, they have the
right to do so according to this section of this Policy. Also, if we cease to
exist or to operate, this Policy and your personal information may and can be
transferred to another company that offers similar or related products or
Last updated: September 25,