By MyPros Staff
Calling oven repair companies can be a frustrating process. An excellent oven repair technician can look exactly the same as a bad one. You do have a choice however. Choosing the right oven repair company can get your oven up and running sooner with higher quality work and a lower repair bill. It's important to ask questions when you call oven repair companies for service to determine their qualifications and experience, especially if you have never worked with them before. Here are some vital questions to ask repair companies before hiring them to fix your oven.
1. Do you have experience working with this particular brand and model of oven?
Make sure that the repair company is familiar with and has worked on your brand and model of oven before. For example, if you have a GE Trivection oven, you do not want it to be the first one the technician has ever seen. Experienced technicians will have most likely dealt before with the problem you are having and therefore can diagnose and repair the issue quickly, saving you money.
2. Do you have parts in stock for this model of oven?
Your oven will be up and running again much faster if your repair company has an inventory of parts at their shop for your brand of oven. If they have to order them and have them shipped from the manufacturer, your oven could be out of commission for a long time.
3. Is the problem I am experiencing with my oven a common one?
Asking this question and listening to how it is answered will tell you a lot about how much experience the repair shop has had with your brand and model of oven. If they give you a very vague answer, then most likely they have not worked on enough of them to know what kind of problem they are most likely to encounter.
4. Do you offer a warranty on your repair services?
A company that offers a warranty on their repairs is confident in the quality of their workmanship. Most repair warranties will extend from 30 to 60 days after the repair. If the company you are calling offers no guarantee on their work, call another one. The last thing you want to have happen is for your oven to break down again three days after the repair was completed.
5. How can I avoid having to call you in the future?
A good repair company is not just out for the quick dollar. They want you to be happy and stay with them for a long time and refer them to others. Giving you advice on avoiding high repair bills is a great way to add value to their service. If a repair company won't give you any advice that doesn't immediately put money in their pocket, choose another company.
After you have had your questions answered to your satisfaction, seek out references for the repair company. References that the company provides itself are less useful than those received from your friends or family. Ask around to find out if anyone you know or whom your friends or family know has used this company in the past. Contact them directly and ask them what their experience with the company was regarding professionalism, knowledge, speed and billing practices. Ask if the person would hire the company again if their oven needed repair again.
Finding the right company to repair your oven can save you money and hassle. Taking the time upfront to make sure you are hiring the best is worth it.