Chuck's Appliance Repair, Pasadena CA 91030

COMPANY DETAILS

SERVICES OFFERED

AREAS SERVED

Friendly, Clean, Prompt and Affordable Service
Chuck's Appliance Repair has been specializing in appliance repair for over 66 years. Family owned and located in South Pasadena; Chuck's Appliance Repair is known for their broad experience in all aspects of home and commercial appliance repair and service. Chuck's appliance repair also specializes in service and repair of Vintage Stoves and Coin Operated Laundry Washers and Dryers. If Friendly, Clean, Prompt and Affordable Service is what you are looking for in your local appliance repair company than Chuck’s Appliance Repair is the right company for you.

This company DOES actively participate at MyPros.com to monitor feedback and respond to customer issues.

In Business Since: 1942

Business License #: 26923

Office Hours:
Monday-Friday: 8:30 AM-4:30 PM

Expertise:

Appliances
Heating & Cooling
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Areas Served:

Los Angeles County
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Insurance:

General Liability,
$1,000,000

Services Overview*:

Free Estimate: YES
Warranty Offered:
3 months on parts / 3 months on labor

Payment Options:

Cash
Check
Electronic Check
MasterCard
Visa

Memberships and Certifications:

EPA
RSES

CUSTOMER REVIEWS

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Chuck's Appliance Repair has 1 review
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Eri C
Pasadena, Ca

	Cost
	Work Quality
	Professionalism
	Punctuality
	Communication

Review Date: 4/21/2011

Overall

Chuck’s Appliance Service

Repair of a Kenmore Refrigerator

Negatives
Did not do what they said they would do
Overcharged for a part
Replaced a part with no certainty that it was bad (it was not bad)

Positives
Repairman was polite and arrived on time.
Repairman made 3 visits to attempt repair but failed.

Details: Problem was with a Kenmore refrigerator. The defrost water drain had an ice plug in the freezer. As a result the water from the defrosted ice drained into the refrigerator compartment from the freezer.

Specific problem with repairman: In advance of repairman arriving at my house I asked if he knew what can cause the problem. He mentioned several causes. I asked if he could distinguish between the potential causes by testing the unit to isolate the cause of the problem. He answered that he could and he said that this is what he would do.
After looking at the freezer, but not doing any testing, the repairman concluded that the defrost heater needed to be replaced.
The repairman replaced the defrost heater. Following the repair the problem returned as soon as the ice plug built up in the freezer (this takes 3 weeks). The defrost heater was not the problem.

The cost of the defrost heater, independent of its installation cost, was $90. I later discovered that this part can be purchased from the Sears part website for $28.94.

*contact Chuck's Appliance Repair for details