Review Date: 4/21/2011
Chuck’s Appliance Service
Repair of a Kenmore Refrigerator
Did not do what they said they would do
Overcharged for a part
Replaced a part with no certainty that it was bad (it was not bad)
Repairman was polite and arrived on time.
Repairman made 3 visits to attempt repair but failed.
Details: Problem was with a Kenmore refrigerator. The defrost water drain had an ice plug in the freezer. As a result the water from the defrosted ice drained into the refrigerator compartment from the freezer.
Specific problem with repairman: In advance of repairman arriving at my house I asked if he knew what can cause the problem. He mentioned several causes. I asked if he could distinguish between the potential causes by testing the unit to isolate the cause of the problem. He answered that he could and he said that this is what he would do.
After looking at the freezer, but not doing any testing, the repairman concluded that the defrost heater needed to be replaced.
The repairman replaced the defrost heater. Following the repair the problem returned as soon as the ice plug built up in the freezer (this takes 3 weeks). The defrost heater was not the problem.
The cost of the defrost heater, independent of its installation cost, was $90. I later discovered that this part can be purchased from the Sears part website for $28.94.